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Inman Innovation Award Winner 2013

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Customer Service


Our Promise to You: Excellent Customer Service.

We are dedicated to providing you with the service you need in order to be a success.

walkscoreBenchmarkPortal conducts annual statistical analysis of call center operations in order to find the top call centers in America.  MRED is proud to have been recognized as one of the Top 20 call centers and to have been identified by BenchmarkPortal as being at the top of our category since 2010.

MRED outperformed others in the small center category in the follow areas:

  • Inbound Calls per Agent per Hour
  • Average After Call Work in Minutes
  • Turnover of Full-time Agents in Percent
  • Average Talk Time in Minutes
  • Top Box Caller Satisfaction in Percent
  • Calls Closed on First Call in Percent
  • Average Time in Queue in Seconds





MRED is proud to have been recognized as a 2013 Inman Innovator Awards Winner!


Customer Service


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MRED Help Desk:
630-955-2755 or
8am-6pm M-F & 9am-3pm Sat
On Call Emergency hours Sundays and most Holidays 10am-2pm
OFFICE: 2443 Warrenville Road, Suite 600
Lisle, IL 60532
T: 630-955-0011 F: 630-955-0353